Stroom is looking for an Export Supply Chain Coordinator, Nederland

Contract type

Permanent

Area

West-Brabant, Nederland

About company

What began as a small but thriving bakery in Jackson, Michigan, more than nine decades has grown to become the international sweet bakery supplier. Over the years, the company has continually evolved, always supplying the quality goods and services our customers need today, and has continued to remain true to its core beliefs.

This employer will always be known as a family business, where every individual takes pride in all they do and the customer always comes first.

Job Description

As part of the order handling desk in Steenbergen and the customer services team for the Middle East and Asia, the Export Customer Services Coordinator is the single point of contact for assigned customers for the coordination and delivery of orders. This role requires a strong commercial mindset, understanding of customer needs and the dedication to highest customer satisfaction. The Coordinator will work closely with Sales Managers across the Middle East and Asia to strengthen and develop existing and new accounts.

Main duties of the role are as follows:
• Acts as single point of contact for all order and delivery related questions received from customers and sales managers in the Middle East and Asia Pacific cluster
• Receives, validates, confirms and enters sales orders in SAP
• Pro-actively monitors open orders and takes counter measures to ensure in full and on time delivery
• Represents customer voice within the company and strives to balance customer needs and internal capabilities
• Interacts with internal and external parties
• Supports item registration in the different countries by gathering and sharing all information to the customers
• Requests transportation bookings and works closely with (customer) forwarder and shipping location(s) to ensure timely and correct loading of orders
• Supplies and coordinates required export documentation and works with letters of credit to ensure timely shipment
• Registers customer complaints in SAP and ensures a correct settlement (by working closely with other departments)
• Actively follows and analyses customer demand, (local) inventory and forecast
• Places and follows up purchase orders of co-manufactures in close cooperation with demand planner
• Participates in regular meetings (call, visit) with customers or other departments
• Follows up on order process KPIs and, where necessary, implements improvements

Requirements

• Post-secondary education (MBO) / Bachelor degree in Economics, Logistics, International Business, Business Administration or related area
• 3-5 years of experience in an international logistics / customer service environment
• Good knowledge of Microsoft Office, SAP
• Familiar with Incoterms 2010 and international transport
• Fluent in Dutch and English (both verbal and writing), Arabic is an asset
• Pro-active with strong problem solving skills
• Flexible, able to prioritize
• Strong customer focused, patient and accurate
• Team player

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